Telehealth Bookings

Complete Wellness Physiotherapy is still open for business as usual, as we are an essential service. If you are well, not in a high-risk group and able to travel to us we encourage you to attend your physiotherapy consult in the clinic as normal.

If you are unable to attend our clinic during the coronavirus pandemic period, Physio Telehealth consultations are now available.

If you are unwell, immuno-compromised or quarantined at home and cannot attend, we can still engage with you one-on-one effectively via one of many live video conferencing platforms. You will be able to talk privately with one of our Physiotherapists from the comfort of your own home.

Booking a Telehealth Consult

The easiest way to book is by phoning our clinic on 92934527. Our receptionist will guide you through the process and organise payment with you. You will receive an SMS to confirm your booking the day before your appointment. Prior to your appointment you will receive an email with a link to initiate your video call.

What can you expect from your online Physiotherapy consult?

• You will be talking to your physio “face to face” and privately.
• There is no hands-on physio as you would experience in the clinic.
• Your physio will ask you about your problem and assess your movements.
• You will receive instruction and guidance on self-management.
• You will receive specific exercise prescription for your condition.
• Your physio can demonstrate your exercises to you and then watch you performing them.
• You will have exercises and any other relevant information emailed to you following your consult.
• Your physiotherapist will recommend a treatment plan moving forward.

Private Health Insurance Funding for Telehealth Physio

Due to the coronavirus pandemic several private health insurance companies will begin to provide rebates for Telehealth Physio Consultations from the 14th of April 2020. At this stage the plan is that this rebate will continue until the 30th Sept 2020.

If you have already seen your physio within of six months you will not require a GP or Specialist referral to undertake Telehealth Physio in order to claim the private health fund rebate. If you have not seen your physio within six months and you wish to claim on your private health insurance, you will need a referral from your GP or Specialist. As per usual, referrals are not required for private face to face consultations held in the clinic.Payment for Telehealth consultations can be made by contacting our clinic directly on 92934527. Payment can be completed when you make your booking. On completion of payment your receipt will be emailed to you for claiming through your health fund. Please check with your individual health insurance provider to ensure they are amongst the funds providing health insurance coverage for Telehealth Physio during the pandemic, as not all funds have signed on yet.

Bulk Billed Telehealth Physio – Medicare

Due to the coronavirus pandemic Medicare is providing funding for Telehealth Physio until the 30th Sept 2020. If you have an existing Medicare Plan from your GP you can use your remaining physio sessions for Telehealth.If you have a chronic muscle or joint condition (expected to last six months or more) you may be eligible for a Medicare Plan covering up to five physiotherapy consultations in a calendar year. To find out if you are eligible, speak to your GP.